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Customer Success Specialist

Corporate Functions

Malaysia

Responding to customer requests, managing concerns and giving people the specific piece of information they rang for, on enquiries arriving by inbound phone call and by email. The position is open to Malaysian applicants and runs on a rotating shift pattern covering every hour of the week. People new to the workforce are welcome: what is being asked for is language, temperament and a willingness to learn, rather than a record of previous contact centre roles.

What the role involves

  • Educate customers on self service options and automated banking channels.
  • Conduct call backs for transaction confirmations, and ask for supporting documents where they are needed.
  • Clarify what a customer actually needs, evaluate the problem and provide a solution.
  • Perform specified KYC tasks when required.
  • Other duties as requested, which will not all have been listed in advance.

What we look for

  • Fluent English and Mandarin, with excellent written and spoken communication.
  • Education to SPM level or above.
  • Able to work a rotating shift pattern covering every hour of the week.
  • A proven ability to build and keep customer rapport.
  • Customer service experience in a bank or financial institution is an added advantage.
  • A willingness to learn and improve.